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Frequently Asked Questions

Please note that all prices are in Mauritian Rupees. Online ordering is only available in Mauritius.

For international sales enquiries, please contact us.

ORDERING GUIDE

For you to order on www.wearepaneri.com, you will be required to:

  • Sign in to an online account
  • Shop for the items you wish for (you may also add it to your Wishlist prior)
  • Add the items to your Cart
  • Proceed to Checkout
  • Enter Billing and Shipping information
  • Provide payment information
  • Review and submit your order
  • Check your Order Status on your account.
  • The Status Updates are also sent by email automatically

After you place an order, you will receive an acknowledgement e-mail from us. Be sure to add the domain name wearepaneri.com to your safe senders’ or white list. The email will serve as confirmation that your orders have been well-received.

However, do note that orders will only be shipped when your credit card payment has been approved or payment received by bank transfer. In case of Cash on Delivery, your billing and delivery address will be verified prior.

Alternatively, you may check the status of your order through โ€œMy Accountโ€.

We often get this question on wearepaneri.com. When shopping online, you need to know your measurements. We all know that sizes vary depending on the brand or country (e.g. Asian sizes vs European sizes). We recommend you take a measuring tape and take note of your bust, waist, hips and inseam. You can have your local tailor do it for you if you want.

Also, on wearepaneri.com, we have a sizing guide that will help you determine how to convert your size. Note that US sizes are generally larger than European or Asian sizes. For example, a US โ€˜Mโ€™ is usually a European โ€˜Lโ€™.

Sorry, we do not offer volume discounts direct to the public. For quantity pricing, please contact us.

Our staff will be happy to provide you with a tracking number to track your parcel. Please contact us for your tracking number, and then track it on the UPS website.

We stock a comprehensive range of instruments at our Lalmatie outlet. If your item is In Stock, we can usually ship on the same day for orders placed before 04:00 pm, and the next day for orders placed after 04:00 pm. Our aim is to get your order on board with the courier within two business days of purchase.

Due to the flexibility of our processes and the stocking of partially available products, we’re able to offer these turnaround times for complementary products, too.

If you’re trying to estimate when a package will be delivered, please note the following:

  • Credit card authorization and verification must be received prior to processing
  • We are closed on Mondays and public holidays
  • Our shipping provider does not deliver on weekends and public holidays

PRICING AND PROMOTION ON WEAREPANERI.COM

Our pricing policy differ due to various variables, including delivery. The prices on the website should not be used as a benchmark for comparison with pricing in the retail outlet.

Price adjustment is not possible on orders.

Sorry, we do not offer volume discounts direct to the public. For quantity pricing, please contact us.

WeArePaneri.com usually introduces special promotions with discounted items on the website, at a limited time or while stock lasts basis.

Our team may also issue coupons and/or vouchers which can be redeemed on either actual or future orders.

All promotions on the website are subjected to terms and conditions. Every promotion may comprise of different terms and conditions and we suggest you read, understand and agree to all the terms before benefiting from the promotions. Promotions include but are not limited to discount coupons, discount voucher, bundle buys, complimentary gift with your purchase or free shipping. Promotions are always set with a time frame and with an expiry date.

All promotions on WeArePaneri.com are subjected to terms and conditions. We are unable to allow you to use any promotion that has expired.

WeArePaneri.com may run exclusive online promotions that are not available in the retail outlet.